Shipping


Please note, some shipping has been taking longer due to the USPS and current state of the world.

Any questions, please message. We share a tracking number as soon as we have your custom order ready to ship. 

 

US Domestic Shipping:

It should take 9-14 days to receive your custom order via First Class Mail.

We do our best to get you your awesome items as soon as humanly possible! Turn Around times are estimates and will take a little longer during peak times, such as holidays, so order early.

International Shipping:

We ship worldwide!  The shipping time for international orders usually takes 5 to 30 business days depending on the destination country. Please check with the local post office or customs office if you have not yet received your package.

With International orders, you may also be required to pay additional duty fees depending on the destination country. Please check with customs offices within your country.

We are not responsible for any customs fees, nor can we accept a package (or have a package returned to the United States) that is stuck in customs.  If you refuse to pay your customs fees and your package is returned to us we will not refund you money as we do not offer refunds.

Lost Packages:

If the package is lost in transit, if there is no movement on your order, or if the package is damaged you will be covered. However, once the tracking shows your order is delivered we will not be able to send a new package. In most of the cases this happens when packages are left by a side door or at a porch. If you can’t locate the item you will need to place a new order and file a claim from the carrier.

Can I Have My Order Tomorrow?

It would be super awesome if everything happened instantly in this world, however, each piece is crafted exclusively for your little rock star, so your order will ship as soon as it is ready for them.

Will My Entire Order Ship Together?

Yes, unless there will be an extensive delay on a certain item in your order.  In that case, we will contact you to determine the next step.

 

For general FAQ's click here.